Your Visit

Reservations and Cancellations

We often have same-day appointments, but we suggest scheduling in advance so you feel the comfort of time reserved just for you.

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. For group appointments or guests booking multiple services, we request 48 hours. Large parties may be asked for a 50% deposit.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full.

We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

If you are late for your appointment, we reserve the right to reduce your service time and you will be charged for the service you booked not the reduced service. If you are more than 15 minutes late and we do not have enough time to perform the service, your service will be cancelled, and you will be charged in full.

If you are sick or have had a contagious illness within the last 10 days, please cancel or reschedule your appointment. If you arrive to your appointment and you are sick, we reserve the right to cancel your appointment and charge for your service. We are protective of the health and safety of our employees and our guests and ask that you respect that as well.

Group appointments for more than one person that are cancelled with less than 24 hour notice or are missed will be charged to the card used to book all of the appointments.

When you schedule your appointment with us, you are agreeing to these policies.

Hours of operation

Summer: We are open everyday except Tuesday. Hours 10:00am to 5:00pm

Fall/Winter/Spring: We are open Wednesday to Sunday 10:00am – 5:00pm and Mondays 11:00am – 4:00pm. We are closed on Tuesdays.

Payment

At this time we accept all major credit cards, Apple Pay and Google Pay. We are also partners with Spa Finder and Spa Wish.

Credit cards are taken at the time of booking to hold the appointment for you. With the exception of deposits for a large group, we do not charge your card for your appointment until your service is complete – or you miss the appointment or cancel outside of our cancellation window. You may use any form of accepted payment that you would like at check-out.

Parking

For your convenience we have private parking on the south side, behind the building. Go west on Laneda Ave. to the stop sign, turn left on Carmel, turn left again on Merton.

Your First Time?

How you dress does not matter — come as you are. We highly respect your privacy. You will have time to talk with your therapist concerning the focus of your treatment. Our services are personalized to your needs. If you are getting a facial, we recommend coming in without make-up and refrain from shaving.

Children

Young adults are welcome to book spa services. Please call about any concerns.

Groups and Special Events

Think of us for parties, weddings, reunions and get-togethers. We would love helping plan your special spa event!  For parties of 10-15 with multiple services, we can book the whole spa for a half day or full day just for you. Call us to talk through your event, our treatments and services and getting it all scheduled.

We Kindly Request a Few Things

Please arrive 5 minutes prior to your appointment, to allow for check-in and relaxation. Quiet your cell phone. Refrain from wearing perfume. Stay out of the sun before a facial and if you have a sunburn we request that you reschedule. While in the spa area please have soft conversations (we call it “spa voice”).